The functions of the Council are —
(a) considering an investigation report and supporting document submitted under section 17;
(b) facilitating, through an alternative dispute resolution proceedings, the resolution of a dispute between a consumer and a supplier in relation to goods and service;
(c) preparing a binding written agreement, if the parties to the dispute resolution proceedings have reached an amicable solution under section 43(a);
(d) if the parties to the dispute resolution proceedings are unable to reach an amicable solution, referring the dispute to the Tribunal for its consideration under section 43(b);
(e) on receipt of information that a person making a complaint has commenced or intends to commence an action before a criminal or civil court, determining whether the result of that action may be duplicitous in nature, and suspend or discontinue alternative dispute resolution.
(Substituted by Act 14 of 2021)