(1) Where —
(a) within the warranty period, goods sold to a consumer fail to provide the benefit and uninterrupted enjoyment for which it was intended; or
(b) the goods are repaired more than once and still fail to provide the benefit and uninterrupted enjoyment for which it was intended; and
(c) the failure is determined by the Tribunal, after a hearing with the supplier, not to be due to negligence or abuse by the consumer, (Amended by Act 14 of 2021)
the supplier is responsible for the replacement or repair of the goods, at no cost to the consumer.
(2) The supplier shall, in the event of the repair of the goods referred to in subsection (1) —
(a) return the goods to the consumer in a fully repaired and functional state within 7 days of receipt of the goods; or
(b) if the goods are not returned to the consumer within seven days, provide the consumer with a temporary substitute of comparative value for the consumer's uninterrupted use and enjoyment until such time as the goods of the consumer are replaced, or repaired and returned.