Revised Laws of Saint Lucia (2023)

• 1. Short title

• 2. Interpretation

• 3. Purpose

• 4. Application and non-application of this Act

• 5. Administration of this Part

• 6. Functions of the Department

• 7. Powers of the Department

• 8. Persons making a Complaint

• 9. Form and Procedure for Making a Complaint

• 10. Protection of Persons making a Complaint

• 11. Receipt and Record of Complaint

• 12. Power to investigate not precluded

• 13. Investigations

• 14. Notice to obtain information, documents and evidence

• 15. Application for Warrant

• 16. Entering Premises with a Warrant

• 17. Investigation Report

• 18. Transmission of Investigation Report to the Council

• 19. Directives by the Director

• 20. Protection of the Department

• 21. Establishment of the Consumer Protection Council

• 22. COMPOSITION OF COUNCIL

• 23. Chairperson and Deputy Chairperson

• 24. Tenure of the Council

• 25. Functions of the Council

• 26. Powers of the Council

• 27. Disqualification of a Member

• 28. Leave of Absence of a Member and Alternate Member

• 29. Resignation

• 30. Revocation

• 31. Vacancy

• 32. Remuneration and other Expenses

• 33. Secretary of the Council

• 34. Confidentiality and Oath of Secrecy

• 35. Independence of the Council

• 36. Protection of Members and the Secretary

• 37. Official Seal

• 38. Meetings of the Council

• 39. Rejection of a Complaint by the Council

• 40. Committees of the Council

• 41. Declaration of Interest and Abstention from Voting

• 42. Notice for Alternative Dispute Resolution Proceedings

• 43. Resolution of Dispute

• 44. Binding Written Agreement and Notice of Fixed Penalty

• 45. Fixed Penalties

• 46. Transmission of Written Agreement or Dispute to the Tribunal

• 47. Directions from the Minister

• 48. Establishment of Tribunal

• 49. Constitution of Tribunal

• 50. Functions of the Tribunal

• 51. Powers of the Tribunal

• 52. Resignation

• 53. Revocation

• 54. Appointment of Temporary Members

• 55. Publication

• 56. Recording Secretary

• 57. Remuneration and Allowances

• 58. Hearings of the Tribunal

• 59. Orders of the Tribunal

• 60. Application to the Commercial Court

• 61. Written terms to be plain and intelligible

• 62. Unfair terms

• 63. Excluding, restricting or modifying liability

• 64. Indemnity from liability

• 65. Satisfying reasonableness where agreement terminated

• 66. Liability for breach

• 67. Right reserved

• 68. Protection of consumer right

• 69. Substantive and procedural rights

• 70. Right to select supplier, goods or service

• 71. Right to choose and examine goods

• 72. Right to accept goods or service

• 73. Right in relation to unsolicited goods or service

• 74. Right to authorize service

• 76. Right to cancel reservation

• 77. Right to rescind or cancel agreement

• 78. Right with respect to delivery of goods or supply of service

• 79. Right to information in plain and understandable language

• 80. Right to information in English language

• 81. Registration of supplier

• 82. Identification of supplier

• 83. Product labelling and trade descriptions

• 84. Disclosure of environmental facts

• 85. Disclosure of used, re-conditioned, re-built or re-made goods

• 86. Quality of goods or service

• 87. Charging consumer for assistance

• 88. Information to consumer

• 89. Disclosure of price of goods or service

• 90. Warranties

• 91. Measurement of goods

• 92. Written consumer agreement

• 93. Unlawful provisions of consumer agreement

• 94. Conditions of demanding and accepting payment

• 95. Over-selling and over-booking

• 96. Management of pricing

• 97. Sales record

• 98. Utility of sales record

• 99. Delivery date

• 100. Approved and non-approved service

• 101. Damage resulting from use of goods or service

• 102. Damaged goods sold to consumer

• 103. Return of defective goods

• 104. Loss or damage of defective goods or negligence of manufacturer

• 105. Return of materially different goods

• 106. Return of electrical goods

• 107. Suppliers offering repair service

• 108. Promotion of goods or service

• 109. Goods or service acquired by instalment

• 110. Apportionment of payment where service not received

• 111. Supplier purporting to act on Bill of Sale

• 112. Exclusion and restriction from liability from breach of contract and claims

• 113. Liability for breach of duty or obligation

• 114. Mediation

• 115. False, misleading or deceptive representation

• 116. Restrictive trade

• 117. Unfair method or unfair or deceptive practice

• 118. Misleading public as to nature of goods or service

• 119. Unreasonable transactions

• 120. Unfair or unjust transactions

• 121. Unconscionable conduct

• 122. Renegotiation of terms

• 123. Bait advertising

• 124. Dual pricing

• 125. Referral selling

• 126. Pyramid selling

• 127. Non-delivery of goods or service on contracted date

• 128. Printing, publishing, distributing, broadcasting or telecasting

• 129. Rescission

• 130. Defences for contravention of this Part

• 131. Interpretation of “consumer safety”

• 132. General consumer safety requirement

• 133. Information on goods with inherent risk

• 134. Consumer safety regulations

• 135. Contravention of consumer safety regulations

• 136. Declaration of unsafe goods

• 137. Imposition of permanent ban

• 138. Establishment of a regional alert system

• 139. Voluntary recall

• 140. Compulsory recall

• 141. Repair and replacement of goods

• 142. Refund

• 143. Effect of recall notice

• 144. Loss or damage caused by contravention of recall notice

• 145. Opportunity for hearing

• 146. Recommendation of the Council

• 147. Director to have regard to recommendation of the Council

• 148. Exception in case of danger to public

• 149. Copies of notices

• 150. Notification of persons outside Saint Lucia

• 151. Right of appeal against notice

• 152. Certain action not to affect insurance contracts

• 153. Interpretation: Part 10

• 154. Liability for defects

• 155. Defect inferred

• 156. Damage giving rise to liability

• 157. Prohibition on exclusions from liability

• 158. Defences in civil proceedings

• 159. Interpretation: Part 11

• 160. Application: Part 11

• 161. Agreement regarding distance selling contract

• 162. Prior information requirements

• 163. Acceptance or refusal of distance contract

• 164. Right of cancellation

• 165. Payment by credit or debit card

• 166. Performance

• 167. Reasonableness

• 168. Ambiguities to benefit consumer

• 169. Trade coupons and similar promotions

• 170. Promotional competitions

• 171. Prohibition and privilege

• 172. Secrecy

• 173. Channel of communication

• 174. Offences

• 175. Offences by body corporate

• 176. Protection of officers of the Department

• 177. General penalty

• 178. Amendment of Schedules

• 179. Regulations

• Schedule 1

• Schedule 2

• Schedule 3

• Schedule 4

• Schedule 5