Revised Laws of Saint Lucia (2023)

• 1.   Short title

• 2.   Interpretation

• 3.   Purpose

• 4.   Application

• 5.   Establishment of Board

• 6.   Constitution of Board

• 7.   Disqualification

• 8.   Functions of Board

• 9.   Powers of the Board

• 10.   Acting members

• 11.   Resignations

• 12.   Revocation of appointment

• 13.   Publication of names of members

• 14.   Procedure for meetings

• 15.   Seal

• 16.   Protection of members

• 17.   Disclosure of interest

• 18.   Remuneration of members

• 19.   Expenses of the Board

• 20.   Independence

• 21.   Complaints

• 22.   Protection of persons making complaint

• 23.   Receipt of complaint by the Department

• 24.   Investigation by the Department

• 25.   Power to investigate not precluded

• 26.   Power to obtain information, documents and evidence

• 27.   Report to Board

• 28.   Rules by the Director

• 29.   Receipt of report by the Board

• 30.   Rejection of complaint by the Board

• 31.   Informal disposal

• 32.   Hearing instituted by the Board

• 33.   Non-attendance of parties

• 34.   Recommendation of complaint for hearing

• 35.   Rights and obligations of person summoned

• 36.   Documents to be received as evidence

• 37.   General procedure for resolving complaints and disputes in relation to goods

• 38.   Alleged defects requiring proper analysis and laboratory report

• 39.   Receipt and distribution of laboratory report

• 40.   Procedure subsequent to receipt of laboratory reports and responses

• 41.   General procedure for resolving complaints and disputes in relation to services

• 42.   Decisions of the Board

• 43.   Fixed penalties and Orders of the Board

• 44.   Completion of hearing

• 45.   Registration of Order of the Board

• 46.   Options after issue of Order

• 47.   Payment of Order

• 48.   Establishment of Appeals Tribunal

• 49.   Constitution of Appeals Tribunal

• 50   Tenure

• 51.   Resignation

• 52.   Revocation of appointment

• 53.   Temporary members

• 54.   Publication in the Gazette

• 55.   Secretary of Appeals Tribunal

• 56.   Remuneration and allowances

• 57.   Hearings, deliberations and decisions

• 58.   Functions and powers of Appeals Tribunal

• 59.   Proceedings of Appeals Tribunal

• 60.   Validity of proceedings

• 61.   Written terms to be plain and intelligible

• 62.   Unfair terms

• 63.   Excluding, restricting or modifying liability

• 64.   Indemnity from liability

• 65.   Satisfying reasonableness where agreement terminated

• 66.   Liability for breach

• 67.   Right reserved

• 68.   Protection of consumer right

• 69.   Substantive and procedural rights

• 70.   Right to select supplier, goods or service

• 71.   Right to choose and examine goods

• 72.   Right to accept goods or service

• 73.   Right in relation to unsolicited goods or service

• 74.   Right to authorize service

• 76.   Right to cancel reservation

• 77.   Right to rescind or cancel agreement

• 78.   Right with respect to delivery of goods or supply of service

• 79.   Right to information in plain and understandable language

• 80.   Right to information in English language

• 81.   Registration of supplier

• 82.   Identification of supplier

• 83.   Product labelling and trade descriptions

• 84.   Disclosure of environmental facts

• 85.   Disclosure of used, re-conditioned, re-built or re-made goods

• 86.   Quality of goods or service

• 87.   Charging consumer for assistance

• 88.   Information to consumer

• 89.   Disclosure of price of goods or service

• 90.   Warranties

• 91.   Measurement of goods

• 92.   Written consumer agreement

• 93.   Unlawful provisions of consumer agreement

• 94.   Conditions of demanding and accepting payment

• 95.   Over-selling and over-booking

• 96.   Management of pricing

• 97.   Sales record

• 98.   Utility of sales record

• 99.   Delivery date

• 100.   Approved and non-approved service

• 101.   Damage resulting from use of goods or service

• 102.   Damaged goods sold to consumer

• 103.   Return of defective goods

• 104.   Loss or damage of defective goods or negligence of manufacturer

• 105.   Return of materially different goods

• 106.   Return of electrical goods

• 107.   Suppliers offering repair service

• 108.   Promotion of goods or service

• 109.   Goods or service acquired by instalment

• 110.   Apportionment of payment where service not received

• 111.   Supplier purporting to act on Bill of Sale

• 112.   Exclusion and restriction from liability from breach of contract and claims

• 113.   Liability for breach of duty or obligation

• 114.   Mediation

• 115.   False, misleading or deceptive representation

• 116.   Restrictive trade

• 117.   Unfair method or unfair or deceptive practice

• 118.   Misleading public as to nature of goods or service

• 119.   Unreasonable transactions

• 120.   Unfair or unjust transactions

• 121.   Unconscionable conduct

• 122.   Renegotiation of terms

• 123.   Bait advertising

• 124.   Dual pricing

• 125.   Referral selling

• 126.   Pyramid selling

• 127.   Non-delivery of goods or service on contracted date

• 128.   Printing, publishing, distributing, broadcasting or telecasting

• 129.   Rescission

• 130.   Defences for contravention of this Part

• 131.   Interpretation of “consumer safety”

• 132.   General consumer safety requirement

• 133.   Information on goods with inherent risk

• 134.   Consumer safety regulations

• 135.   Contravention of consumer safety regulations

• 136.   Declaration of unsafe goods

• 137.   Imposition of permanent ban

• 138.   Establishment of a regional alert system

• 139.   Voluntary recall

• 140.   Compulsory recall

• 141.   Repair and replacement of goods

• 142.   Refund

• 143.   Effect of recall notice

• 144.   Loss or damage caused by contravention of recall notice

• 145.   Opportunity for hearing

• 146.   Recommendation of the Board

• 147.   Director to have regard to recommendation of the Board

• 148.   Exception in case of danger to public

• 149.   Copies of notices

• 150.   Notification of persons outside Saint Lucia

• 151.   Right of appeal against notice

• 152.   Certain action not to affect insurance contracts

• 153.   Interpretation: Part 10

• 154.   Liability for defects

• 155.   Defect inferred

• 156.   Damage giving rise to liability

• 157.   Prohibition on exclusions from liability

• 158.   Defences in civil proceedings

• 159.   Interpretation: Part 11

• 160.   Application: Part 11

• 161.   Agreement regarding distance selling contract

• 162.   Prior information requirements

• 163.   Acceptance or refusal of distance contract

• 164.   Right of cancellation

• 165.   Payment by credit or debit card

• 166.   Performance

• 167.   Reasonableness

• 168.   Ambiguities to benefit consumer

• 169.   Trade coupons and similar promotions

• 170.   Promotional competitions

• 171.   Prohibition and privilege

• 172.   Secrecy

• 173.   Channel of communication

• 174.   Offences

• 175.   Offences by body corporate

• 176.   Protection of officers of the Department

• 177.   General penalty

• 178.   Amendment of Schedules

• 179.   Regulations

• Schedule 1

• Schedule 2

• Schedule 3

• Schedule 4

• 4.   Application and non-application of this Act

• 5.   Administration of this Part

• 6.   Functions of the Department

• 7.   Powers of the Department

• 8.   Persons making a Complaint

• 9.   Form and Procedure for Making a Complaint

• 10.   Protection of Persons making a Complaint

• 11.   Receipt and Record of Complaint

• 12.   Power to investigate not precluded

• 13.   Investigations

• 14.   Notice to obtain information, documents and evidence

• 15.   Application for Warrant

• 16.   Entering Premises with a Warrant

• 17.   Investigation Report

• 18.   Transmission of Investigation Report to the Council

• 19.   Directives by the Director

• 20.   Protection of the Department

• 21.   Establishment of the Consumer Protection Council

• 22.   COMPOSITION OF COUNCIL

• 23.   Chairperson and Deputy Chairperson

• 24.   Tenure of the Council

• 25.   Functions of the Council

• 27.   Disqualification of a Member

• 28.   Leave of Absence of a Member and Alternate Member

• (4)   The Minister may make Regulations to exempt from this section any transaction or consumer agreement referred to in subsection (1) that is below a prescribed threshold.75.   Right of consumer's estate to choose whether to uphold agreement

• 29.   Resignation

• 30.   Revocation

• 31.   Vacancy

• 32.   Remuneration and other Expenses

• 33.   Secretary of the Council

• 34.   Confidentiality and Oath of Secrecy

• 35.   Independence of the Council

• 36.   Protection of Members and the Secretary

• 37.   Official Seal

• 38.   Meetings of the Council

• 39.   Rejection of a Complaint by the Council

• 40.   Committees of the Council

• 41.   Declaration of Interest and Abstention from Voting

• 42.   Notice for Alternative Dispute Resolution Proceedings

• 43.   Resolution of Dispute

• 44.   Binding Written Agreement and Notice of Fixed Penalty

• 45.   Fixed Penalties

• 46.   Transmission of Written Agreement or Dispute to the Tribunal

• 47.   Directions from the Minister

• 48.   Establishment of Tribunal

• 49.   Constitution of Tribunal

• 50.   Functions of the Tribunal

• 51.   Powers of the Tribunal

• 52.   Resignation

• 53.   Revocation

• 54.   Appointment of Temporary Members

• 55.   Publication

• 56.   Recording Secretary

• 57.   Remuneration and Allowances

• 58.   Hearings of the Tribunal

• 59.   Orders of the Tribunal

• 60.   Application to the Commercial Court

• 146.   Recommendation of the Council

• 147.   Director to have regard to recommendation of the Council

• Schedule 5