(1) Subject to subsection (2), a supplier may charge a consumer for assisting the consumer to obtain any benefit, right or protection to which the consumer is entitled under this Act.
(2) Where a supplier charges a consumer under subsection (1), the supplier shall disclose the existence and direct availability of the entitlement to the consumer and the cost, if any, the consumer would be required to pay for the entitlement if the consumer obtained the entitlement directly.