Revised Laws of Saint Lucia (2022)

92.   Written consumer agreement

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    (1)   This section applies only to a continuous service agreement or other prescribed categories of agreements.

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    (2)   A supplier shall deliver, without charge to the consumer, a copy of a document that records a consumer agreement, transmitted to the consumer in a paper form, or in a printable electronic medium.

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    (3)   The Minister may prescribe —

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      (a)     categories of additional consumer agreements to which this section applies; and

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      (b)     any specific wording to be included in such a consumer agreement to give full effect to the purposes of this Act.

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    (4)   Irrespective of whether or not a particular written agreement is required in terms of this section —

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      (a)     a change to a document recording a written consumer agreement, or an amended consumer agreement, after it is signed by the consumer, if applicable, or delivered to the consumer, is void unless —

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        (i)     the change reduces the consumer's obligations or liabilities under the consumer agreement, or

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        (ii)     after the change is made, the consumer signs or initials in the margin opposite the change; and

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      (b)     if the parties to a written consumer agreement agree to change its terms, the supplier shall deliver to the consumer a document that reflects the amended consumer agreement within twenty business days after the date of the amended consumer agreement.