Revised Laws of Saint Lucia (2022)

164.   Right of cancellation

  1.  

    (1)   A consumer who is party to a distance contract may, within 7 working days, cancel the contract without having to give any reason.

  1.  

    (2)   A consumer may cancel a distance contract within 14 days after the date the distance contract is entered into, if —

    1.  

      (a)     the supplier did not disclose to the consumer the information required under section 162;

    1.  

      (b)     the supplier did not provide the consumer an express opportunity to accept or refuse the distance contract or to correct errors immediately before entering into it.

  1.  

    (3)   Where a consumer cancels the distance contract under subsection (1), the supplier shall not impose a penalty and subject to subsection (5), provide a full refund of the direct costs of the goods payable.

  1.  

    (4)   A supplier shall refund the consumer within 30 days of the cancellation.

  1.  

    (5)   Subsection (3) does not apply to —

    1.  

      (a)     gaming or lottery services;

    1.  

      (b)     travel services;

    1.  

      (c)     audio or video recordings;

    1.  

      (d)     imaging or photography services;

    1.  

      (e)     records;

    1.  

      (f)     computer software;

    1.  

      (g)     electronic storage devices;

    1.  

      (h)     newspapers, periodicals and magazines;

    1.  

      (i)     any other goods or services which provides an immediate benefit to the consumer and was used by the consumer.