(1) The Board shall consider whether a complaint can be disposed of informally and, with the consent of the complainant and the supplier, may attempt to dispose of the complaint.
(2) An answer or statement made, in the course of attempting to dispose of a complaint informally by the complainant or the supplier must not be used or received in any criminal proceedings.
(3) Where a complaint is disposed of informally, the supplier must be informed of the disposition in writing.