Revised Laws of Saint Lucia (2022)

68.   Protection of consumer right

  1.  

    (1)   Where a consumer has exercised, asserted or sought to uphold any right set out in this Act or in a consumer agreement with the supplier, a supplier who, in response —

    1.  

      (a)     discriminates directly or indirectly against that consumer, compared to the supplier's treatment of any other consumer who has not exercised, asserted or sought to uphold such a right;

    1.  

      (b)     penalizes the consumer;

    1.  

      (c)     alters, or proposes to alter, the terms or conditions of a transaction or agreement with the consumer, to the detriment of the consumer; or

    1.  

      (d)     takes any action to accelerate, enforce, suspend or terminate an agreement with the consumer, commits an offence.

  1.  

    (2)   Where a consumer agreement, or any provision of such an agreement is, in terms of this Act, declared to be unlawful, or is severed from the agreement, the supplier who is a party to that agreement shall not, in response to that decision —

    1.  

      (a)     alter any term or condition of any other transaction or agreement with another party to the unlawful or severed agreement, except to the extent necessary to correct a similarly unlawful provision; or

    1.  

      (b)     take any action to accelerate, enforce, suspend or terminate another consumer agreement with another party to the unlawful or severed agreement.

  1.  

    (3)   A person who contravenes subsection (3) commits an offence and is liable on summary conviction to a fine not exceeding $5,000 or to imprisonment for a term not exceeding 2 years or to both.