Revised Laws of Saint Lucia (2022)

30.   Rejection of complaint by the Board

  1.  

    (1)   The Board may on receipt of a complaint and after examining the complaint, reject the complaint if the Board is of the opinion that —

    1.  

      (a)     the subject matter of the complaint is trivial;

    1.  

      (b)     the complaint is frivolous or vexatious or not made in good faith;

    1.  

      (c)     the complainant has delayed for more than 6 months from the day the grounds for complaint arose or a period expressed in relation to the goods or services whichever is greater;

    1.  

      (d)     having regard to all the circumstances of the case, no investigation or further investigation is necessary;

    1.  

      (e)     the complaint does not pertain to a matter the Board is empowered to deal with under this Act.

  1.  

    (2)   In considering a complaint, the complainant shall be given a reasonable opportunity to be heard.

  1.  

    (3)   Where the Board decides to reject a complaint, the Secretary shall, in writing, inform the complainant of that decision and give reasons for so deciding.

  1.  

    (4)   Where the Board finds that a complaint is frivolous or vexatious or not made in good faith the complainant bears any costs related to the complaint.

  1.  

    (5)   A person may appeal against a decision of the Board to the Appeals Tribunal.