(1) A complaint under section 8 must —
(a) be made in the consumer complaint form as set out in Schedule 2;
(b) specify whether the person making the complaint —
(i) at the time of making the complaint, has commenced an action before a civil or criminal court,
(ii) after making a complaint, intends to commence an action before a civil or criminal court.
(2) A complaint to the Department may be made orally and must be produced in writing by the person receiving the complaint and the complainant shall confirm the contents of the written complaint with his or her signature or other identifying mark.
(Substituted by Act 14 of 2021)