(1) A person who has reasonable grounds to believe that a supplier is in breach of this Act, may, subject to section 9, make a complaint to the Department within one month of the expiration of the warranty, expressed or implied, or within the time period provided under section 90.
(2) The National Consumers Association (Saint Lucia) Inc. may make a complaint to the Department on behalf of a consumer.
(3) Notwithstanding this section, a person who makes a complaint about the actions of a supplier may seek redress in the civil or criminal courts having jurisdiction to hear the matter.
(4) A person shall not make a complaint to the Department where a determination has been made by a court on the same subject matter.
(Substituted by Act 14 of 2021)