(1) A document that is required to be delivered to a consumer in terms of this Act, must be provided —
(a) in the prescribed form, if any, for that document;
(b) in a minimum font size of 12; or
(c) in plain language, if no form has been prescribed for the document.
(2) For the purposes of this Act, a document is in plain language if it is reasonable to conclude that an ordinary consumer of the class of persons for whom the document is intended, with average literacy skills and minimal experience as a consumer of the relevant goods or service, could be expected to understand the content and significance of the document without undue effort, having regard to the —
(a) context, comprehensiveness and consistency of the document;
(b) organization, form and style of the document;
(c) vocabulary, usage and sentence structure of the text; and
(d) use of any illustrations, examples, headings, or other aids to reading and understanding.