Revised Laws of Saint Lucia (2021)

76.   Right to cancel reservation

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    (1)   Subject to subsections (2) and (3), a consumer has the right to cancel any advance booking or reservation for goods or service.

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    (2)   A supplier who makes a commitment or accepts a reservation to supply goods or service on a later date —

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      (a)     may require payment of a deposit in advance, not exceeding the prescribed amount or prescribed percentage of the cost of the goods or service that has been reserved; and

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      (b)     may impose a reasonable charge for cancellation for the order or reservation.

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    (3)   For the purposes of this section, a cancellation charge is unreasonable if it exceeds a fair amount in the circumstances, having regard to —

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      (a)     the nature of the service that was reserved or booked;

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      (b)     the length of notice of cancellation provided by the consumer; and

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      (c)     the reasonable potential for the supplier, acting diligently, to find an alternative consumer between the time of receiving the notice, and the time of the cancelled reservation.

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    (4)   Where a consumer is unable to carry out a reservation or advance booking by reason of the death of the consumer, the supplier —

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      (a)     may not impose any cancellation fee in respect of the reservation or booking; and

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      (b)     shall refund to the personal representative of the deceased any deposit paid by the consumer in respect of the reservation or booking.