Where a complaint is recommended to the Board under section 27, the Director and in his or her absence the Deputy Director shall —
(a) furnish the Board with —
(i) the complaint and any supporting materials or documents tendered by the complainant,
(ii) the response of the supplier and any supporting materials and documents tendered by the supplier, where available; and
(b) in writing, notify the complainant and the supplier —
(i) that the complaint has been recommended for hearing by the Board, and
(ii) of the date, time and place at which they are to appear before the Board.