(1) The Board may on receipt of a complaint and after examining the complaint, reject the complaint if the Board is of the opinion that —
(a) the subject matter of the complaint is trivial;
(b) the complaint is frivolous or vexatious or not made in good faith;
(c) the complainant has delayed for more than 6 months from the day the grounds for complaint arose or a period expressed in relation to the goods or services whichever is greater;
(d) having regard to all the circumstances of the case, no investigation or further investigation is necessary;
(e) the complaint does not pertain to a matter the Board is empowered to deal with under this Act.
(2) In considering a complaint, the complainant shall be given a reasonable opportunity to be heard.
(3) Where the Board decides to reject a complaint, the Secretary shall, in writing, inform the complainant of that decision and give reasons for so deciding.
(4) Where the Board finds that a complaint is frivolous or vexatious or not made in good faith the complainant bears any costs related to the complaint.
(5) A person may appeal against a decision of the Board to the Appeals Tribunal.