Revised Laws of Saint Lucia (2021)

107.   Suppliers offering repair service

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    (1)   A supplier who offers a repair service to a consumer shall keep a record stating —

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      (a)     the name, address and telephone number of the consumer;

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      (b)     a reasonably accurate description of the goods to be repaired, including any identification number or mark;

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      (c)     where applicable, the replacement value of the goods in its present state as agreed with the consumer;

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      (d)     an estimate of the labour and other costs to be paid by the consumer in respect of the repairs to be effected;

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      (e)     the date on which the goods —

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        (i)     are received for repair,

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        (ii)     will be ready for delivery.

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    (2)   The supplier shall give a copy of the record under subsection (1) to the consumer before the repairs are commenced.

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    (3)   A supplier who offers a repair service shall disclose to the consumer any additional related repairs that he or she considers necessary for the consumer to enjoy reasonably long and uninterrupted use of the repaired goods.

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    (4)   A supplier who contravenes this section commits an offence and is liable on summary conviction to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 6 months or to both.