In addition to any other right contained in the contract between customer and the customer's service licensee, the customer shall have the right to—
(a) be informed by the service licensee of the rights and obligations of the service licensee under the service licence; and
(b) receive a service which complies with the minimum standards of quality of water, provision of service and environmental performance, provided for under this Act;
(c) access the contents of a service licence and receive a copy of a service licence or part of a service licence on payment of the prescribed fee to the Commission;
(d) make a claim to the Commission against his or her service licensee in accordance with the terms of the service licence in the event that the customer and the service licensee are not able to resolve the claim.