(1) In responding to a request under section 10, the Director shall consider the appropriateness of providing assistance as is necessary —
(a) to enable the parent and the child to resolve the conflict without recourse to legal proceedings;
(b) to ensure that the child is adequately supervised; or
(c) to enable the child and his or her parent to have access to a service.
(2) In making provision for the receipt of assistance under subsection (1), the Director shall ensure that the child has been counselled about the assistance necessary to resolve the conflict with his or her parent.
(3) If the Director is of the opinion that, despite the assistance provided under subsection (1), the safety, welfare or well-being of the child continues to be in jeopardy, the Director shall cause the child to be brought before the Court.
(4) The Court may place the child under the supervision of the Director, for a period not exceeding three years or may make a care order, if the Court is satisfied that —
(a) the child cannot be controlled by a parent;
(b) it is in the best interest of the child; and
(c) the parent understands the results which will follow from, and consents to the making of, the order.
(5) The Court may extend the period of placement under subsection (4) for a period the Court considers appropriate.
(6) During the period of placement under subsections (4) and (5), the Director shall determine permanency in relation to that child.