1. | Citation |
2. | Interpretation |
3. | Application |
4. | Quality of service criteria and parameters |
5. | Publication of quality of service information |
6. | Universal service providers |
7. | Amendment of service criteria and parameters |
8. | Obligations of telecommunications provider |
9. | Obligations of Wholesale service providers |
10. | Content of service level agreements |
11. | Connection service time |
12. | Compliance manual |
13. | Record keeping |
14. | Information to Commission |
15. | Unpredictable situations and cases of force majeure |
16. | Making available information to customer |
17. | Advance notice |
18. | Compliance and enforcement |
Schedule 1 | |
Schedule 2 | |
Schedule 3 | |