| 1. | Citation | 
| 2. | Interpretation | 
| 3. | Application | 
| 4. | Quality of service criteria and parameters | 
| 5. | Publication of quality of service information | 
| 6. | Universal service providers | 
| 7. | Amendment of service criteria and parameters | 
| 8. | Obligations of telecommunications provider | 
| 9. | Obligations of Wholesale service providers | 
| 10. | Content of service level agreements | 
| 11. | Connection service time | 
| 12. | Compliance manual | 
| 13. | Record keeping | 
| 14. | Information to Commission | 
| 15. | Unpredictable situations and cases of force majeure | 
| 16. | Making available information to customer | 
| 17. | Advance notice | 
| 18. | Compliance and enforcement | 
| Schedule 1 |  | 
| Schedule 2 |  | 
| Schedule 3 |  |