| 4. | Procedure for seeking redress |
| 5. | Tracking by respondent telecommunications provider |
| 6. | Application for assistance of Commission |
| 7. | Recording and tracking by the Commission and notice to complainant |
| 8. | Restriction on Commission's assistance |
| 9. | Response by respondent telecommunications provider |
| 10. | Notice of discontinuance and liability for costs |
| 11. | Consultations with ECTEL |
| 12. | Disposition of application |
| 13. | Expeditious resolution of disputes |
| 14. | Extension of time |
| 15. | Ongoing activities of the Commission |
| 16. | Selection of alternative dispute resolution process |
| 17. | Responsibilities of alternative dispute resolution personnel |
| 18. | Duties of the Commission relating to mediation |
| 19. | Non-discrimination and transparency |
| 20. | Responsibility of parties in alternative dispute resolution process |
| 21. | Information to ECTEL |
| 22. | Burden of proof |
| 23. | Format for presentation of information |
| 24. | Continuation of service during alternative dispute resolution process |
| 25. | Issuance of dispute resolution order upon determination by Commission |
| 26. | Issuance of dispute resolution order etc. upon determination by alternative dispute resolution personnel |
| 27. | Continuation of networks during dispute |
| 28. | Dispute Resolution Orders Register |
| 29. | Content of the Dispute Resolution Orders Register |
| 30. | Access to Dispute Resolution Order Register |
| 31. | Treatment of confidentiality requests |
| 32. | Reporting by Commission |