(1) In the event of a natural disaster or other case of force majeure affecting quality of service, a telecommunications provider shall within the reporting period in which the natural disaster or other case of force majeure occurred—
(a) provide the Commission with satisfactory information with regard to compliance with quality of service requirements during the reporting period; and
(b) make available to the Commission and the public details of the achieved level of compliance during the reporting period.
(2) The Commission may take into account factors relating to—
(a) any changes in environmental or operating conditions that could not have been reasonably foreseen by the telecommunications provider; or
(b) any service deficiencies that arise partly or wholly from the operations of another telecommunications provider,
which may affect a telecommunications provider's ability to achieve the quality of service criteria and parameters as set out in the Schedules.
(3) Where a telecommunications provider is unable to submit a report during the relevant quarter as a result of a natural disaster or a case of force majeure, he or she may apply to the Commission in writing for an extension of time.
(4) In the event of a natural disaster or a case of force majeure, the Commission may exempt a telecommunication provider from the obligation to submit a report during the quarter in which the natural disaster or the case of force majeure occurred until the subsequent quarter.