(1) Requests for connection of service that do not involve a standard installation because the telecommunications provider—
(a) does not supply the particular service in the requested geographical area;
(b) cannot technically install the service within the time frame provided for in the Schedules; or
(c) cannot install the service because it is not technically feasible;
are excluded from the operation of these Regulations.
(2) The burden of proving that the service cannot technically be installed within the time frame set out in the Schedules or that it is not technically feasible to install the service shall lie with the telecommunications provider.
(3) Notwithstanding sub-regulation (1), where a service provider and a consumer agree that a request for connection would be completed within an agreed time frame, the delivery time shall be taken into consideration for measurement purposes.