(1) Notwithstanding regulation 17, a telecommunications provider to whom these Regulations apply shall comply with the obligations provided for in these Regulations within 6 months of the coming into effect of these Regulations.
(2) A telecommunications provider who—
(a) fails to comply with these Regulations after 6 months have elapsed from the coming into effect of these Regulations;
(b) fails to submit during a time period specified in these Regulations or by the Commission, information requested by these Regulations;
(c) submits or publishes false or misleading information relating to quality of service; or
(d) obstructs or prevents an investigation by the Commission of the quality of service measurement, reporting or record keeping procedures,
commits an offence and is liable to the enforcement measures outlined in the Act including suspension of its licence as provided for in section 40 of the Act.
(3) Without prejudice to sub-regulation (2), the Commission may take one or more of the following enforcement measures—
(a) require the telecommunications provider to implement a remedial plan to improve the quality of service of the relevant services over a period to be determined by the Commission; and
(b) require the telecommunications provider to publish additional information about the quality of the relevant service and, if so determined by the Commission, its implementation of the remedial plan.