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2023 Laws not yet authenticated through a Commencement Order

Revised Laws of Saint Lucia (2023)

Back to Revised Laws of Saint Lucia (2023)

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10. Content of service level agreements

A service level agreement shall include the following provisions related to-

(a) definition of the service being provided;

(b) the measurement of performance;

(c) service level objectives;

(d) duties of the wholesale service provider;

(e) duties of the reseller of service;

(f) problem management;

(g) warranties;

(h) disaster recovery;

(i) dispute resolution; and

(j) penalties.

10. Content of service level agreements

2. Principal object of Act

3. Interpretation

4. Act to bind Crown

5. Non-application of Act

6. Powers of Minister

7. Establishment of Commission

8. Qualifications and tenure of commissioners

9. Resignation of commissioners

10. Termination of office

11. Functions of Commission

12. Powers of Commission

14. Commission to provide guidelines

15. Commission to investigate complaints

16. Disputes between licensees

17. Dispute resolution

18. Hearing of matter by Commission

20. Powers of Commission when sitting as a tribunal

22. Review by Commission

23. Directions by the Minister

24. Meetings of Commission

25. Remuneration of Commissioners

26. Staff of Commission

27. Annual Report

28. Prohibition on engaging in services without a licence

29. Procedure of grant of individual licence

30. Content of individual licence

31. Grant of individual licence

32. Procedure for grant of class licence

33. Content of class licence

34. Grant of special licence

35. Grant of frequency authorisation

36. Content of frequency authorisation

37. Amendment of Schedule 2

38. Fees for Licence

38A. Application of certain provisions of Income Tax Act

39. Modification of licences and authorisations

40. Suspension and revocation of licences and authorisation

41. Surrender of licence

42. Provision of universal service

43. Universal Service Fund

44. Purpose of the Fund

45. Interconnection and infrastructure sharing

46. Interconnection agreements

47. Cost of interconnection

48. Infrastructure sharing

49. Access to towers sites and underground facilities

50. Private Networks

52. Domain name registration

53. Appointment of inspectors

54. Right of entry

55. Search and seizure

57. Parties eligible to seek orders for forfeiture or injunction relief

58. Connection of terminal equipment

59. Reduction of electrical interference

60. Unlawful interception

61. Secrecy of personal information

62. Malicious damage to apparatus

63. Unlawful interception and disclosure of personal information

64. Obstruction of investigation

66. Giving false information

67. Failure to attend to give evidence to the Commission

68. Stoppage of telecommunications

69. Access to lands and road works

71. Liability of public and private officials

72. Installation and operation of telecommunications by diplomatic mission

73. Regulations

74. Repeal and savings

PART 1 PRELIMINARY

2. Principal object of Act

3. Interpretation

4. Act to bind Crown

5. Non-application of Act

6. Powers of Minister

PART 2 THE NATIONAL TELECOMMUNICATIONS REGULATORY COMMISSION, ITS FUNCTIONS AND POWERS

7. Establishment of Commission

8. Qualifications and tenure of commissioners

9. Resignation of commissioners

10. Termination of office

11. Functions of Commission

12. Powers of Commission

14. Commission to provide guidelines

15. Commission to investigate complaints

16. Disputes between licensees

17. Dispute resolution

18. Hearing of matter by Commission

20. Powers of Commission when sitting as a tribunal

22. Review by Commission

23. Directions by the Minister

24. Meetings of Commission

25. Remuneration of Commissioners

26. Staff of Commission

27. Annual Report

PART 3 LICENSING OF TELECOMMUNICATIONS PROVIDERS

28. Prohibition on engaging in services without a licence

29. Procedure of grant of individual licence

30. Content of individual licence

31. Grant of individual licence

32. Procedure for grant of class licence

33. Content of class licence

34. Grant of special licence

35. Grant of frequency authorisation

36. Content of frequency authorisation

37. Amendment of Schedule 2

38. Fees for Licence

38A. Application of certain provisions of Income Tax Act

39. Modification of licences and authorisations

40. Suspension and revocation of licences and authorisation

41. Surrender of licence

PART 4 UNIVERSAL SERVICE, INTERCONNECTION, INFRASTRUCTURE, SHARING, NUMBERING

42. Provision of universal service

43. Universal Service Fund

44. Purpose of the Fund

45. Interconnection and infrastructure sharing

46. Interconnection agreements

47. Cost of interconnection

48. Infrastructure sharing

49. Access to towers sites and underground facilities

50. Private Networks

52. Domain name registration

PART 5 COMPLIANCE AND MANAGEMENT

53. Appointment of inspectors

54. Right of entry

55. Search and seizure

57. Parties eligible to seek orders for forfeiture or injunction relief

PART 6 OFFENCES

58. Connection of terminal equipment

59. Reduction of electrical interference

60. Unlawful interception

61. Secrecy of personal information

62. Malicious damage to apparatus

63. Unlawful interception and disclosure of personal information

64. Obstruction of investigation

66. Giving false information

67. Failure to attend to give evidence to the Commission

PART 7 MISCELLANEOUS

68. Stoppage of telecommunications

69. Access to lands and road works

71. Liability of public and private officials

72. Installation and operation of telecommunications by diplomatic mission

73. Regulations

74. Repeal and savings

PART 1 CONDITIONS THAT MAY BE INCLUDED IN LICENCES AND FREQUENCY AUTHORISATIONS

PART 2 CONDITIONS THAT MUST BE INCLUDED IN LICENCES AND FREQUENCY AUTHORISATIONS

SUBSIDIARY LEGISLATION

Telecommunications (Terminal Equipment and Public Network) Regulations – Section 73 (Statutory Instruments 10/2002 and 26/2003)

2. Interpretation

3. Type approval conditions

4. Signature of applicant

5. Filing of application

6. Time frame for function of Commission

7. More time required by Commission

8. Fresh approval required

9. Commission to bill applicant

10. Type approvals granted by Contracting States

11. Technical regulations

12. Type approvals specified in Schedule

14. Burden of proof

15. Importation of equipment

16. Registration of terminal equipment

17. Adequacy of report

18. Non-discriminatory acceptance testing

19. Changes from acceptance testing

20. Acceptance testing change to be in agreement

21. Provisions to maintain equipment

22. Speedy repairs of equipment

23. Fault reports to be addressed expeditiously

24. Directives by Commission

25. Notice to be given when rights are affected

26. Registration for inside wiring

Telecommunications (Interconnection) Regulations – Section 73(2) (Statutory Instrument 72/2009)

3. Interpretation

4. Rights and obligations of public network operators

5. Obligations of dominant fixed public network operators

6. Number portability

7. Non-discrimination and transparency

8. Confidentiality

9. Access to facilities

10. Dominant interconnection provider

11. Publication of information

12. Rate structure

13. Reference interconnection offer

14. Publication of reference interconnection offer

15. Payment for interconnection

16. Calling line identity

17. Form and contents of interconnection agreements

18. Connectivity

19. Non-inclusion

20. Notice of request

21. Procedures for application

22. Interconnection not permitted

23. Amendment or modification of agreement

24. Suspension of an interconnection agreement

25. Termination of an interconnection agreement

27. Contents of Register

28. Confidential portion of Register

29. Format for separating information

30. Access to Register

31. Dispute resolution

32. Disputes regarding existing agreements

33. Amendment due to dispute resolution

34. Renewal of interconnection agreements

35. Power of referral

36. Interconnection Code

Telecommunications (Private Network Licensing) Regulations – Section 73 (Statutory Instrument 12/2002)

2. Interpretation

3. Obligation to give information

4. Signing of applications

5. Procedure for dealing with amended information

6. Limits to disclosure

8. Resale of excess capacity on private telecommunications network

9. Bypass prohibition

10. Messages to cease

11. Safeguard for confidentiality

12. Restriction on unfair practices

13. Notice of violation

14. Notification of revocation

15. Revocation of licence

16. Reporting obligations

Telecommunications (Numbering) Regulations – Section 73 (Statutory Instrument 139/2007)

2. Commencement

3. Interpretation

4. Functions of the Commission

5. Telecommunications numbering system register

6. Obligations of a telecommunications provider

7. Assignment of telecommunications numbers

9. Cancellation of use of telecommunications numbers

10. Compliance with the national numbering plan

Telecommunications (Quality of Service) Regulations – Section 73 (Statutory Instrument 148/2007)

2. Interpretation

4. Quality of service criteria and parameters

5. Publication of quality of service information

6. Universal service providers

7. Amendment of service criteria and parameters

8. Obligations of telecommunications provider

9. Obligations of Wholesale service providers

11. Connection service time

12. Compliance manual

13. Record keeping

14. Information to Commission

15. Unpredictable situations and cases of force majeure

16. Making available information to customer

17. Advance notice

18. Compliance and enforcement

Telecommunications (Wholesale) Regulations – Section 73 (Statutory Instrument 168/2007)

PART 1 PRELIMINARY

Telecommunications (Spectrum Management) Regulations – Section 73 (Statutory Instrument 119/2008)

PART 1 PRELIMINARY

Telecommunications (Universal Service Fund) Regulations – Section 73 (Statutory Instrument 120/2008)

PART 1 PRELIMINARY

2. Commencement

3. Interpretation

PART 2 UNIVERAL SERVICE FUND

7. Role of the Commission

8. Role of ECTEL

9. Allocation of Funds

PART 3 FUND ADMINISTRATION

10. Fund Administrator

11. Duties of the Fund Administrator

12. Conflict of interest

PART 4 ACCOUNTING REQUIREMENTS

13. Fund bank accounts

15. Accounts and financial audit

16. Annual report

PART 5 FUND PROJECTS

17. Proposals for Fund projects

18. Defining Fund projects

19. Financial analysis, principles and methods

20. Compensation for Fund projects

PART 6 PROCUREMENT

21. Eligibility

22. Procurement

23. Open competitive bidding

24. Restricted bidding

25. Sole source procurement

26. Emergency procurement

28. Bid opening

29. Bid evaluation

31. Rejection of all bids

33. Disputes and protests

34. Cancellation of invitations for bids

PART 7 PPROJECT IMPLEMENTATION

35. Project implementation and follow-up

36. Project accounts

37. Right to audit records

38. Sanctions for non-compliance

Telecommunications (Retail Tariff) Regulations – Section 73 (Statutory Instrument 69/2005 and 110/2015)

Telecommunications (Confidentiality in Network and Services) Regulations – Section 73 (Statutory Instrument 17/2002)

Telecommunications (Fees) Regulations – Section 73 (Statutory Instrument 60/2014)

2. Interpretation

4. Individual licence

5. Class licence

6. Frequency authorisation

7. Special licence

8. Other licences

9. Miscellaneous fees

10. Liability for other fees

11. Payments to the Consolidated Fund

12. Commission not to refund

Telecommunications (Frequency Fees) (Collection Mechanism) Regulations – Section 74 (Statutory Instruments 24/2003)

2. Interpretation

3. Transmission of frequency authorisation

5. Payment of frequency fees

6. Bank account

7. Collecting and depositing frequency fees

8. Deposit receipts

9. Adoption of procedures

Telecommunications (Exemption) Regulations – Section 73 (Statutory Instrument 149/2007)

3. Interpretation

5. Terms, provisions and limitations

6. Inspection and restrictions on use

7. General conditions of operation

PART I INTERPRETATION

PART II ADDITIONAL TERMS, PROVISIONS AND LIMITATIONS

PART III TYPE OF LICENCE GRANTED IN ACCORDANCE WITH SECTION [-] OF THE TELECOMMUNICATIONS ACT 200-

PART IV COMMON TECHNICAL REGULATIONS AND STANDARDS

PART I INTERPRETATION

PART II ADDITIONAL TERMS, PROVISIONS AND LIMITATIONS

PART III DESCRIPTIONS OF THE PRESCRIBED APPARATUS

PART IV COMMON TECHNICAL REGULATIONS AND STANDARDS

PART I INTERPRETATION

PART II ADDITIONAL TERMS, PROVISIONS AND LIMITATIONS

PART III DESCRIPTIONS OF THE PRESCRIBED APPARATUS

PART IV COMMON TECHNICAL REGULATIONS AND STANDARDS

PART I INTERPRETATION

PART II ADDITIONAL TERMS, PROVISIONS AND LIMITATIONS

PART III DESCRIPTIONS OF THE RELEVANT APPARATUS

PART I INTERPRETATION

PART II ADDITIONAL TERMS, PROVISIONS AND LIMITATIONS

PART III DESCRIPTION OF THE PRESCRIBED APPARATUS

PART I INTERPRETATION

PART II ADDITIONAL TERMS, PROVISIONS AND LIMITATIONS

PART III DESCRIPTION OF THE PRESCRIBED APPARATUS

PART 1 INTERPRETATION

PART II ADDITIONAL TERMS, PROVISIONS AND LIMITATIONS

PART III DESCRIPTIONS OF THE RELEVANT APPARATUS

Telecommunications (Licensing and Authorisation) Regulations – Section 73 (Statutory Instrument 121/2008)

PART 1 PRELIMINARY

Schedule 4 APPLICATION FOR A SUBMARINE CABLE LICENCE

Schedule 5 CLASS LICENCE(S) APPLICATION FORM – TYPE A SERVICE

Schedule 7 APPLICATION FORM FOR A FREQUENCY AUTHORIZATION

Telecommunications (Dispute Resolution) Regulations – Section 73 (Statutory Instrument 122/2008)

PART 1 PRELIMINARY

PART 2 CONCILIATION

PART 3 TRIBUNAL

PART 4 ARBITRATION

Telecommunications (Universal Service Fund Contribution) Order – Section 43(3) (Statutory Instrument 45/2009)

2. Interpretation

3. Universal Service Fund Contribution

4. Due date for payment

Telecommunications (Exemption) Order – Section 5(2) (Statutory Instrument 59/2014)

2. Commencement

3. Interpretation

Telecommunications (Gogo LLC) (Exemption) Order – Section 5(2) and (4) (Statutory Instrument 96/2016)

2. Interpretation

Telecommunications (Exemption) (Government Islandwide Wifi Network) Order – Sections 5(2) and 4 (Statutory Instrument 65/2019)

2. Interpretation

Telecommunications (Land Mobile Radio) (Fees) (Exemption) (Office of The Prime Minister) Order – Section 5(2) and (4) (Statutory Instrument 125/2020)

Telecommunications (Maritime Mobile Radio) (Fees) (Exemption) (Department of Agriculture, Fisheries, Natural Resources and Co-operatives) Order – Section 5(2) and (4) (Statutory Instrument 126/2020)

Telecommunications (Aeronautical and Maritime Mobile Satellite Service) (Exemption) (Starlink Internet Services Limited) Order – Section 5(2) and (4) (Statutory Instrument 15/2023)

2. Interpretation

Telecommunications (Aeronautical Mobile Satellite Service) (Exemption) (Thales Avionics Inc.) Order – Section 5(2) and (4) (Statutory Instrument 16/2023)

2. Interpretation

Telecommunications (Aeronautical and Maritime Mobile Satellite Service) (Exemption) (ViaSat, Inc.) Order – Section 5(2) and (4) (Statutory Instrument 17/2023)

2. Interpretation

Telecommunications (Aeronautical and Maritime Mobile Satellite Service) (Exemption) (Avanti HYLAS 2 Limited) Order – Section 5(2) and (4) (Statutory Instrument 163/2023)

2. Interpretation