(1) The Commissioner or the Commission shall consider whether a complaint under section 19(1) can be disposed of informally and, with the consent of the complainant and the police officer whose conduct is the subject matter of the complaint, may attempt to so dispose of the complaint. (Amended by Act 41 of 2006)
(2) No answer or statement made, in the course of attempting to dispose of a complaint informally, by the complainant or the police officer whose conduct is the subject matter of the complaint shall be used or receivable in any criminal, civil or administrative proceedings.
(3) Where a complaint is disposed of informally, a record shall be made of the manner in which the complaint was disposed of, the complainant's agreement to the disposition shall be signified in writing by the complainant and the police officer whose conduct is the subject matter of the complaint shall be informed of the disposition.
(4) The provisions of this section shall not apply where a complaint relates to a fatality.