Revised Laws of Saint Lucia (2021)

43.   Investigation procedure

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    (1)   Within 14 days after deciding to accept a complaint, the Council shall give written notice of the details of the complaint to the Non-Governmental Organization or the member, officer, trustee or director of the Non-Governmental Organization concerned.

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    (2)   If in the Council's opinion the person who made the complaint and the Non-Governmental Organization or the member, officer, trustee or director of the Non-Governmental Organization cannot resolve the complaint and after investigating the complaint the Council decides that the complaint is justified, the Council shall decide what action should be taken to remedy the complaint.

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    (3)   The Council shall decide, in a manner that does not conflict with the provision of any law in force in Saint Lucia, whether a complaint is justified or what action is to be taken.

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    (4)   Within 14 days after deciding whether or not a complaint is justified the Council shall give written notice of the decision to the complainant and the Non-Governmental Organization or the member, officer, trustee or director of the Non-Governmental Organization concerned.

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    (5)   A notice given under subsection (4) shall include the reason for the decision and shall instruct the Non-Governmental Organization or the member, officer, trustee or director of the Non-Governmental Organization to take the action, if any, which the Council determines necessary to remedy the complaint.

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    (6)   Where a Non-Governmental Organization or a member, officer, trustee or director of the Non-Governmental Organization requests an extension of time, the Council may extend the time within which the Non-Governmental Organization or the member, officer, trustee or director of the Non-Governmental Organization must report under subsection (7) by no more than 15 days.

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    (7)   Within 30 days after the registered Non-Governmental Organization or the member, officer, trustee or director of the registered Non-Governmental Organization receives notice under subsection (5), or before the end of any extension of time granted under subsection (6) by the Council, the Non-Governmental Organization or the member, officer, trustee or director of the Non-Governmental Organization shall report in writing to the Council about what action the Non-Governmental Organization or the member, officer, trustee or director of the Non-Governmental Organization has taken upon the complaint.