Revised Laws of Saint Lucia (2021)

45.   Information to be provided

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    (1)   A supplier offering goods or services for sale, for hire or for exchange by way of an electronic transaction shall make the following information available to consumers—

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      (a)     the full name and legal status of the supplier;

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      (b)     the physical address and telephone number of the supplier;

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      (c)     the web site address and e-mail address of the supplier;

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      (d)     the physical address where the supplier will receive legal service of documents;

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      (e)     a sufficient description of the main characteristics of the goods or services offered by the supplier to enable a consumer to make an informed decision on the proposed electronic transaction;

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      (f)     the full price of the goods or services, including transport costs, taxes and any other fees or costs;

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      (g)     the manner of payment;

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      (h)     any terms of agreement, including any guarantees, that will apply to the transaction and how the terms may be accessed, stored and reproduced electronically by consumers;

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      (i)     the time within which the goods will be dispatched or delivered or within which the services will be rendered;

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      (j)     the manner and period within which consumers can access and maintain a full record of the transaction;

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      (k)     the return, exchange and refund policy of the supplier;

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      (l)     the security procedures and privacy policy of the supplier in respect of payment, payment information and personal information; and

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      (m)     the rights of consumers under section 46, where applicable.

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    (2)   The supplier shall provide a consumer with the opportunity—

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      (a)     to review the entire electronic transaction;

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      (b)     to correct any mistakes; and

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      (c)     to withdraw from the transaction before finally placing any order.

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    (3)   If the supplier fails to comply with the provisions of subsection (1) or (2), the consumer may cancel the transaction within 14 days of receiving the goods or services under the transaction.

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    (4)   If a transaction is cancelled as provided by subsection (3)—

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      (a)     the consumer shall return the goods of the supplier or, where applicable, cease using the services performed; and

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      (b)     the supplier shall refund all payments made by the consumer including the cost of returning the goods.

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    (5)   The supplier shall utilize a payment system that is sufficiently secure with reference to accepted technological standards at the time of the transaction and the type of transaction concerned.

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    (6)   The supplier is liable for any damage suffered by a consumer due to a failure by the supplier to comply with subsection (5).