(1) If a person makes a complaint in writing to the Pharmacy Council, or if the Pharmacy Inspector or a member of the Pharmacy Council believes on reasonable grounds, that a person is in breach of the Act or the regulations, the Pharmacy Council may—
(a) direct a Pharmacy Inspector to determine whether a breach has occurred, and report his or her findings, conclusions and reasons for the conclusions to the Pharmacy Council; or
(b) subject to sections 57 and 58 conduct an inquiry to determine whether a breach has occurred.
(2) If a person makes a complaint to the Pharmacy Council, or if the Pharmacy Council believes on reasonable grounds that a pharmacist or authorised seller of poisons has become incapacitated, physically or mentally, to properly discharge his or her duties, the Pharmacy Council shall conduct an inquiry to determine whether the pharmacist or authorised seller of poisons should be subject to disciplinary measures.